Privacy Policy

Privacy Policy

Effective Date: 9/10/2024

Share the Care Hospice, Inc. (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of all personal information we receive from our patients, their families, and other individuals in Los Angeles County, California. This Privacy Policy explains how we collect, use, protect, and disclose your personal information in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) and the Health Insurance Portability and Accountability Act (HIPAA).

By using our services, submitting documents, or interacting with our website, you agree to the terms of this Privacy Policy.

We may collect the following types of personal information:

• Identifying Information: Name, address, email address, phone number, date of birth, and Social Security number.
• Medical Information: Medical history, diagnoses, treatment information, medications, physician details, and healthcare plans.
• Insurance Information: Health insurance provider, policy numbers, and claims details.
• Financial Information: Billing and payment information for services rendered.
• Communication Records: Emails, phone call logs, and other communications with Share the Care Hospice, Inc.

How We Use Your Information

We use your personal information for the following purposes:

• To provide hospice and palliative care services.
• To communicate with patients, family members, and healthcare providers.
• To process insurance claims and payments.
• To maintain patient records in compliance with state and federal regulations.
• To improve our services and respond to inquiries.
• To comply with legal obligations and protect our rights.

How We Protect Your Information

We take the security of your personal and medical information seriously. To ensure your data is protected, we implement the following measures:

• Encryption: All personal and sensitive information is stored using secure encryption technologies.
• Access Control: Access to your personal information is limited to authorized staff and healthcare providers involved in your care.
• Data Integrity: We maintain data accuracy and security by regularly reviewing and updating our systems.
• Document Protection: Physical documents sent to us are securely stored and only accessible by authorized personnel. Electronic documents are stored in secured systems compliant with HIPAA regulations.

Your Privacy Rights as a California Resident

Under the California Consumer Privacy Act (CCPA), residents of California have the following rights regarding their personal information:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we collect about you, including how that information is used and shared.
• Right to Access: You may request access to the personal information we have collected about you within the past 12 months.
• Right to Delete: You have the right to request that we delete any personal information we have collected, subject to certain legal exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. However, we do not sell your personal information to third parties.
• Right to Non-Discrimination: You have the right to receive equal service and pricing even if you exercise your privacy rights.

To exercise your privacy rights, you may contact us using the information provided below.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your personal information in the following circumstances:

• With Healthcare Providers: We may share your information with your doctors, nurses, and other medical professionals involved in your care.
• With Insurance Companies: To process claims and secure coverage for hospice and palliative care services.
• With Government Agencies: As required by law for compliance, such as reporting certain conditions or audits.
• With Authorized Family Members: Information may be shared with family members who are involved in your care or have legal authority to receive such information.

Third-Party Services

We may use third-party service providers to assist in managing our business operations, such as website hosting and data management services. These service providers are contractually obligated to protect the confidentiality of your personal information.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely dispose of it.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Share the Care Hospice, Inc.
10880 Wilshire Blvd, Suite 1140
Los Angeles, CA 90025
Phone: 310-231-8720
Email: sharethecarehospiceinc@gmail.com